Interpersonal Communication & Client Meeting Skills ( Know how to act like a Professional )
COURSE DESCRIPTION
This
module looks at interpersonal communication as a key competency for Client
Meeting Management. The module focuses on developing the participant to
understand and use advanced interpersonal client management techniques to
handle meetings effectively.
TARGET GROUPS
Personnel
in Client Service, Sales, Marketing and Key Accounts Management
LEARNING OUTCOMES
Meeting
etiquette basics and creating a first
impression.
Demonstrate
key interpersonal communication practices In
Meetings.
Manage
and mitigate conflict though Interpersonal
communication, leverage non verbal
communication.
Modular
and NLP based communication in handling
questions and conversations .
Persuasive
Communication
Creating
dynamic and engaging dent
experience
Sharing
Ideas and
extracting information
Improved
communication and Client handling skills during
meetings.
Resourced Person
Dananjaya
J Hettiaractichi was ranked as one of the top 100 speakers in the world by
Toastmasters international in 2011 and 2012. He is currently the National and
South-Asian Re9ional Champion in competitive public speaking. Dananjaya is an
HRD specialist specializing in Sales, CRM and Performance Prediction Currently
he works exclusively with a select group of tier one organizations (which
includes Vlrtusa, Airtel, HSBC, I-INB, Commercial Bank, AlA Insurance) handling
high-Impact training end development programmes for executive staff.
For more informations click bellow image
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