Interpersonal Communication & Client Meeting Skills ( Know how to act like a Professional )

COURSE DESCRIPTION

This module looks at interpersonal communication as a key competency for Client Meeting Management. The module focuses on developing the participant to understand and use advanced interpersonal client management techniques to handle meetings effectively.

TARGET GROUPS

Personnel in Client Service, Sales, Marketing and Key Accounts Management

LEARNING OUTCOMES

Meeting etiquette basics and creating a first impression.

Demonstrate key interpersonal communication practices In Meetings.

Manage and mitigate conflict though Interpersonal communication, leverage non verbal communication.

Modular and NLP based communication in handling questions and conversations .

Persuasive Communication

Creating dynamic and engaging dent experience

Sharing Ideas and extracting information

Improved communication and Client handling skills during meetings.

Resourced Person

Dananjaya J Hettiaractichi was ranked as one of the top 100 speakers in the world by Toastmasters international in 2011 and 2012. He is currently the National and South-Asian Re9ional Champion in competitive public speaking. Dananjaya is an HRD specialist specializing in Sales, CRM and Performance Prediction Currently he works exclusively with a select group of tier one organizations (which includes Vlrtusa, Airtel, HSBC, I-INB, Commercial Bank, AlA Insurance) handling high-Impact training end development programmes for executive staff.

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